All items ordered from Martha and the Magpie Jewellery, are shipped in their own jewellery boxes (pictured right). All orders are carefully despatched in protective packaging and sent by Special Delivery if requested, insurance is provided through the Royal Mail. We can only deliver to destinations within the UK.

For information on delivery times and returns, please see below.

Lost Damaged or Late Packages
Although we make every effort to ensure that you order arrives promptly and in good condition, problems do occasionally occur. If your parcel is taking longer to arrive than anticipated, please contact us. We will then track your parcel through the Royal Mail system. All items are sent Special Delivery if requested and insurance is provided through the Royal Mail, with whom the responsibility for packages remains during transit.

If your order arrives damaged please contact us immediately so that we can take further action.

Returns & Cancellation

Return of Unwanted Goods :: Our satisfaction guarantee
We guarantee your satisfaction with any goods that you purchase from us. If you are not happy with your purchase for any reason you may contact us within 14 days of receiving your goods to arrange a full refund. Refunds will be made within 30 days.

For reasons of hygiene, we cannot accept returns of unwanted earrings.

Unwanted goods must be returned to us, in their original condition and with their original packaging and presentation boxes, within 14 days. Where goods are not returned in this time we reserve the right to arrange collection at cost to the customer.

If you would like to return unwanted goods please ensure that you contact us on 01869 354081 or by e-mailing us at prior to sending them back. We strongly recommend that returned goods are sent by Special Delivery with the appropriate insurance cover as they will only be deemed returned when signed for by us.
This guarantee does not affect your statutory rights as a consumer.

Return of Damaged or Faulty Goods
Whilst we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen. If you should receive damaged or faulty goods from us you may contact us within 14 days of receiving your order to arrange a replacement or full refund. A customer service representative will discuss arrangements for return of the damaged goods and issuing a replacement or refund with you.
If you would like to return damaged or faulty goods please ensure that you contact us on 01869 354081 or by e-mailing us at prior to sending them back.
This guarantee does not affect your statutory rights as a consumer.