Payment & Currencies

We accept payment by most major credit or debit cards. These are processed online using the PayPal secure payment service. Prices are shown in Great British Pounds Sterling. We accept most major credit cards. Credit cards are pre-authorised immediately using the PayPal secure system, after which various additional security checks are made. As part of our commitment to the security of our customers we may contact you to request further validation of your details.

If you do not want to pay online, you may send your credit card information via phone or registered post. Please DO NOT send credit card details by e-mail. Our online store includes a considerable level of security that is not included in e-mail. If you have any queries about making payments please email us at sales@marthaandthemagpie.co.uk.

Shipping And Handling

Orders are usually shipped via Royal Mail Special Delivery Services. All items are insured during transit for a value between £32 and £2,500 per order depending on shipping choice, please check the insured amount is as required during the checkout process. For reasons of security we will only ship to the billing address on the credit card when you order online. If this is not convenient please contact us and we will make alternate arrangement (we will need to verify your identity to do this). Packages sent using Special Delivery Services require a signature on delivery. If no one is available when the package is delivered you may need to collect this from a local postal point. Please speak to your local mail handlers if you are not sure about this. Please see Shipping & Returns page for further information.

Remittance Terms

Please note that all goods must be paid for in full before shipping. Goods remain the property of Martha and the Magpie Jewellery until payment is received in full.

Tax Charges

Where necessary purchase taxes are included in the price. The buyer is solely responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state.

Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card details are processed using the PayPal secure transaction system, and undergo further in house scrutiny. Details are not stored on the Internet or on any of our own computers.

This web site is fully integrated with PayPal, one of the leading secure payment systems - as approved by many of the well known high street banks. Sensitive information is only requested on pages that are located on the PayPal secure servers and this information cannot be accessed or viewed by anyone else (Not even our own staff!). All transactions are encrypted using 128 bit Secure Socket Layer (SSL) architecture (dependent on browser support), and are signed using GeoTrust digital certificates.

Using the PayPal system, your credit card information remains safely in the hands of you and PayPal. No-one else has access to this.

Despite this attention to security we do understand that some people prefer not to enter their details online. If you have such concerns please contact us to arrange payment by alternative methods.

Returns & Cancellation

Return of Unwanted Goods :: Our satisfaction guarantee

We guarantee your satisfaction with any goods that you purchase from us. If you are not happy with your purchase for any reason you may contact us within 10 days of receiving your goods to arrange a full refund (For reasons of hygiene, we cannot accept returns of unwanted earrings). Refunds will be made within 30 days. Unwanted goods must be returned to us, in their original condition within 14 days. Where goods are not returned in this time we reserve the right to arrange collection at cost to the customer. If you would like to return unwanted goods please ensure that you contact us prior to sending them back. We also strongly recommend that returned goods are sent by special delivery with the appropriate insurance cover as they will only be deemed returned when signed for by us. This guarantee does not affect your statutory rights as a consumer.

Return of Damaged or Faulty Goods

Whilst we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen. If you should receive damaged or faulty goods from us you may contact us within 14 days of receiving your order to arrange a replacement or full refund. A customer service representative will discuss arrangements for return of the damaged goods and issuing a replacement or refund with you. If you would like to return damaged or faulty goods please ensure that you contact us on 01869 354081 or by e-mailing us at sales@marthaandthemagpie.co.uk prior to sending them back. This guarantee does not affect your statutory rights as a consumer.

Order Completion

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Returns & Cancellation. Non-acceptance of an order may be a result of one of the following:

Your Privacy

Your privacy and trust is important to us and we will treat any details you provide us with respectfully. We do not participate in unsolicited mailing (and avoid working with those who do), and will never give your contact information to other organisations unless legally required to do so. Further information on this topic can be found on our privacy policy page.

Customer Services

If you have any comments or questions about an order, or our jewellery in general please contact us at sales@marthaandthemagpie.co.uk or by telephone on 01869 354081. Lines are open Monday to Friday 9am to 5pm and all calls are charged at national rate. We will endeavour to respond to all customer services enquiries within 2 working days.